Delivery, Returns & Refunds

1. Where We Ship

Auric Labs currently ships to addresses in the United Kingdom. We are actively working to expand our shipping to additional countries. Join our waitlist to be the first to know when we launch in your region.

Orders placed through Amazon may be shipped to additional countries depending on Amazon's delivery availability.

2. Delivery Options & Timescales

The following delivery options are available for direct orders placed through auriclabs.co.uk:

• UK Standard Delivery — Free
  Typically 2-4 working days via Royal Mail Tracked 48 or equivalent courier.
• UK Express Delivery — £4.99
  Next working day if ordered before 2pm Monday-Friday. Orders placed after 2pm or over weekends will be dispatched the next working day.

Delivery times are estimates and start from the date of dispatch, not the date of order. While we do our best to meet these timescales, delays can occasionally occur due to circumstances outside our control (e.g. bank holidays, courier issues, extreme weather).

Orders placed via Amazon are subject to Amazon's own delivery options and timescales. Prime members typically receive next-day or same-day delivery on eligible items.

3. Tracking Your Order

Once your order has been dispatched, you will receive an email containing your tracking number and a link to track your parcel with the delivery carrier.

If you have not received a dispatch email within 2 working days of placing your order, please check your junk/spam folder or contact us at hello@auriclabs.co.uk.

4. Missed Deliveries & Lost Parcels

If you are not available to receive your delivery, the courier will typically leave a card with instructions on how to arrange redelivery or collection from a local depot or safe location.

If your parcel is marked as delivered but you have not received it, please:

1. Check with neighbours and any safe locations at your address;
2. Contact the courier directly using the tracking reference;
3. Contact us at hello@auriclabs.co.uk within 14 days if the parcel cannot be located.

Parcels are considered lost only after the courier's investigation period has concluded (typically 10-15 working days).

5. International Orders

International shipping is not currently available directly through auriclabs.co.uk. However, our products are available internationally via Amazon in selected countries.

For international orders placed through Amazon, delivery times, customs duties, and import taxes are the responsibility of Amazon and the recipient. Please check with Amazon and your local customs authority for specific details.

6. Returns Policy

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order and return your items within 14 days of receiving them, without giving a reason.

Conditions for return:

• Items must be unopened, unused, and in their original sealed condition;
• Items must be returned in their original packaging;
• Proof of purchase (order number or receipt) must be provided.

Health and hygiene exception:

For health, hygiene, and safety reasons, we cannot accept returns of opened or unsealed supplements unless the product is faulty or damaged. This is a standard practice in the supplement industry and does not affect your statutory rights in relation to faulty goods.

How to return:

1. Contact us at hello@auriclabs.co.uk within 14 days of receiving your order to request a return;
2. We will provide return instructions and a return address;
3. Return the item within 14 days of notifying us of your cancellation;
4. Return postage costs are the responsibility of the customer unless the item is faulty or was sent in error;
5. We recommend using a tracked delivery service — we cannot be responsible for lost returns.

Orders purchased through Amazon must be returned via Amazon's own returns process — please contact Amazon directly for these orders.

7. Damaged, Faulty, or Incorrect Items

We take great care in checking and packing every order. If your item arrives damaged, faulty, or you have received the wrong product, please contact us within 48 hours of receipt at hello@auriclabs.co.uk with:

• Your order number;
• A description of the issue;
• Clear photographs showing the damage or fault.

We will arrange a replacement or full refund (including delivery costs) as quickly as possible. In this case, we will cover the cost of return postage.

8. Refund Process

Once we receive and inspect your returned item, we will process your refund within 7 working days. Refunds will be issued to your original payment method.

Please note that it may take an additional 3-10 working days for the refund to appear in your account, depending on your bank or card issuer.

Where a return is due to your cancellation (not a fault on our part), the original delivery cost will be refunded up to the value of our standard delivery option only. Return postage is at your expense.

9. Exchanges

We do not currently offer direct exchanges. If you would like a different product, please return your original item for a refund and place a new order.

10. Subscribe & Save

If you have signed up for a recurring subscription (e.g. Amazon Subscribe & Save), you can cancel, skip, or modify your subscription at any time via your account with the retailer.

Refunds for subscription orders that have already been dispatched are subject to the standard returns policy above.

11. Contact Us

For any questions about delivery, returns, or refunds:

Auric Labs Supplements Ltd
21 Heathcoat Street
Nottingham, NG1 3AF
United Kingdom

Email: hello@auriclabs.co.uk
Company Number: 17433408

Our customer service team responds within 24 hours on working days (Monday-Friday, excluding UK bank holidays).